To All Of Our Valued Guests,
D’Place Entertainment is committed to maintaining safe, clean, and approachable facilities. The health and safety of employees and guests is our top priority.
It has been a few months since we were asked to close our doors in order to do our part in flattening the curve of COVID-19. When the time is right, we are committed to re-opening and offering you the safest and best entertainment experience possible.
We have missed you and are looking forward to your coming back! Rest assured, we are taking the responsibility of keeping our team and our guests safe which is why we are asking for your cooperation in doing your part to make sure that we do not have to close our doors again because, as it would be for many small businesses, a second shutdown would be catastrophic to our cinema's existence.
So, please read and understand the following procedures and policies we will be operating with when we reopen. We invite your comments and suggestions as we all continue to learn the best ways to go about in this new normal.
We have always offered online ticketing with a lower base ticket price online than at the box office but now more than ever we encourage you to buy your tickets online. This will limit your interaction with our staff and help you get to your seat quicker. During the start-up phase, we will be absorbing the 3rd party ticket fee charged for tickets purchased only on our website. Please note that tickets purchased on other third-party sites may still include a convenience fee. Should you decide to buy your ticket in person at our box office, please understand that you will pay more and the process will be slower. We thank you in advance for your patience.
Due to our stringent safety protocols during the COVID-19 pandemic, we are limiting the number of tickets sold to each performance and requiring that guests leave 2 empty seats on either side of their party (the aisle count as 2 seats). This policy should still allow for plenty of good seating options to still be available for our guests.
All seating will be designated as general seating, so please arrive a little early in order to find seating that is properly spaced from other parties. We ask that guests be respectful of the empty seat rule that management will be strictly enforcing. Any guest who does not wish to comply or is not happy with the seating placement recommended by our staff will be provided a refund and asked to leave and return to a different showtime.
For the foreseeable future, all our staff will be wearing masks to help limit possible contamination. We kindly require that you do the same. Should you not have a mask, we will have them available for purchase. Guests will NOT be required to keep the mask on during the time they are seated in the auditorium with their party, however we ask that you do wear a mask in all common areas, like the lobby and the restrooms and as you arrive and exit the facility.
Guests will not be admitted without a mask and guests who again choose not to comply with this safety measure will be provided a refund and asked to return at a later date when masks are no longer required.
We will continue to serve you with our amazing popcorn, ice cream, pizza, and other concession items that you know and love. There will be marks on the floor in front of the concession stand in order to maintain social distancing while waiting in line. Please respect those markings for everyone’s safety. At this time, we will be unable to provide refills on our Large Popcorns and Drinks. As an extra incentive, the price of the Large Popcorn will be adjusted to match our Medium Popcorn Price during the time that we are unable to offer refills.
In addition to our usual, aggressive cleaning procedures we are now implementing a number of other sanitizing procedures including frequently sanitizing high-contact surfaces such as door handles, countertops, bathroom stalls, faucets, railings, etc.
We will also be adding additional time between showings so that each auditorium can be thoroughly cleaned and sanitized after each screening. Employees will be on hand to hear your concerns about safety and sanitation in our theater. Feel free to reach out!
We will be monitoring the health of our staff to ensure they feel healthy before they come to work and also training staff on best practices for protecting themselves and others as outlined by OSHA and the CDC. We are also asking that you too stay home if, in the last 14 days you have experienced any flu-like symptoms or have been exposed to anyone who has been experiencing symptoms.
While we will not be doing temperature readings for customers, we do expect everyone to take their civic responsibility seriously, and please stay home if you feel sick.
We remind all guests that there is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death by visiting our cinema, you voluntarily assume all risks related to exposure to COVID-19.
We hope you, like us, recognize these are unprecedented times and that the challenges we are facing can only be overcome by working together to minimize the risks and help everyone feel safe.
We remind you that all our guests and staff will have a different level of anxiety about being in this communal space so please let's all be courteous and patient with one another. We ask that you approach our staff with any concerns but also that you follow our staff and management teams’ instructions in regards to what is acceptable in our space.
We will provide ticket refunds (not for snacks) to any guest, at any time, who becomes uncomfortable with anything about their visit. We also reserve the right to ask any guest who would rather not follow our rules and instructions to leave the facility.
All these procedures and policies are subject to change as the situation evolves. We will make sure to keep you informed of any changes to our safety procedures.
Should you have any questions or concerns, our staff will be available in the lobby to assist you. We look forward to welcoming you again to our theater!!
Your Cinema Team