The Child discount is available for guests who are between 2 years of age and 12 years of age. If you are 2 or 12, you qualify for the discount. If you are 13, you need a general (adult) admission.

If you are under the age of two and sit on a guest’s lap, you are free. If you require a seat, you will need a ticket, no matter how young you are.

If you are under 2 years of age, and sit on a guest’s lap no admission is required. However, if you are 2 years or older or require a seat, you will need an admission ticket. 

Guests who are 60 years of age or older can request the Senior Discounted ticket for admission when available for a performance. Not all performances will have discounts available.

*Special Engagements are uncommon, but sometimes a studio places restrictions on our ability to accept passes and discounts on a specific film title. When a film is marked as a Special Engagement Discount (usually for the first two weeks of its release)  We can not accept passes or extra discounts for any of the show times. It is also not eligible for the Tightwad Tuesday or Wacky Price Wednesday.

You will see the Special Engagement marking listed with the film’s show times.

Special Engagements are also associated with surge pricing which increases the price of most tickets by 25 cents. Early Bird, Matinee, Student, Military and Golden pricing are all still available, even on Special Engagements.

Refunds and exchanges of movie ticket(s) are available in certain limited circumstances.

When you purchase a ticket for a show (especially a show that may sell out), you prevent other guests from the opportunity to purchase that ticket. As such, we cannot provide refunds for shows that have already started or finished playing.

In most cases, refunds or exchanges can only be done in person at the box office at a minimum of 1 hour prior to the published showtime. The main reason for this is that for reasons of guest privacy and financial security, we do not keep any record of credit card numbers in our Online or on-site POS, which means we have no way of automatically refunding back to credit cards without the card being present at the theater location.

If you are unable to make it to the theater before your showtime, please contact the theater directly or make a request via guest comments email asking for a 7-day extension to return. Again, this is a request for an extension of time to return to the theater to complete the refund, as we are unable to process refunds via email.

3rd party booking fees and service charges are not refundable.

Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited and will not be refunded.

Please check your spam folder. If you do not see your email confirmation in your spam folder, please Contact Us.

Yes, we are able to look up your loyalty account information. You can speak to a cast member at the Concessions stand or Box Office to check your points balance and available rewards. You may also Contact Us for further information.

Join our rewards program, log into your account to check your balance or view more details about our rewards program on our website: D'Wards.

Yes, we can look up your online ticket purchase. Please make sure to have your booking/confirmation number or the credit card used to make the purchase available. If you need more assistance, please Contact Us.

Sorry, we do not allow pets to attend the shows (even with tickets).  We do allow service animals with proper training and behavior to accompany their owners.

Typically, a theater opens its doors 15 minutes before the first showtime; however, in some cases, on very busy days, we may open 30 to 45 minutes early to help spread out the crowds.

We always recommend at least 15 min before the show even when you have purchased your ticket in advance. On busy days like weekends and Holidays, we would suggest 30 min so that you have enough time to get popcorn & refreshments and find good seats with your group.

Showtimes are typically posted by Tuesday and no later than Wednesday of each week. Subject to change based on title release date and holidays.

Outside food and drinks are not permitted. It is our policy to not allow outside food and drinks into our theaters; however in certain instances such as dietary, medical reasons or allergies, exceptions are accomidated. If you need to bring in outside food or drinks, please alert the manager on duty when you arrive at the theater.

We are available to book events of all types. We can accomidate your group for birthday parties, meetings, live performances, field trips, etc. Please look at our pages for Theater Rentals and School Field Trips to obtain more information. If you are ready to book, please Contact Us now.

Yes, we offer headset devices at our locations that enhance and amplify the audio experience. Please speak to a cast member at the box office for assistance.

On occasion we will have Spanish film titles at some of our locations. For other titles, we encourage you to try TheaterEars. TheaterEars is an app that allows you to watch new releases at the movie theater in Spanish. In the app you simply select your movie, showtime and language to download the track to your phone prior to your movie. Then plug in your headphones and enjoy the movie. To learn more, visit www.theaterears.com.

FANDANGO Gift Cards can only be used on FANDANGO.com to purchase tickets.

The good news is that our tickets are available on FANDANGO, so you can use the gift card to purchase tickets to our location, but only via FANDAGO.com. The FANDANGO gift card would not work at the theater in person or on our website, as FANDANGO is a third-party seller and not affiliated with our company.